Frequently Asked Questions

Yes you can leave them in a safe place and add it to the notes during booking. All our staff are trained and will lock the house up as they leave. Small pin protected key boxes are always a good idea.

Yes we do repairs nationwide and the best point of contact is [email protected] or book at westcityheating.co.nz

We say to allow for 1 hour but often we can be done much sooner, this all depends on the complexity of the job.

If you wish to use your fireplace then yes, the insurance council require this to help prevent fires in your chimney/flue.

The service includes a visual inspection of the chimney/flue and if it is in good condition a sweep will be carried out. If the chimney/flue needs repairs a detailed report with photos will be made and supplied, this will need to be fixed before a sweep can happen. This will also mean for insurance purposes no fires can be had. Your fee includes a report if a sweep can not be carried out.

Straight after you have finished using it for Winter. Your chimney/flue can become very dirty over winter and the soot can contain chemicals and enzymes that eat and rust the chimney/flue faster.

Dr Flue is a  partnership and we look to partner with the best in the industry. If you sweep chimney's or flues please get in contact and we can show you how we may be able to help your business.

We have a nationwide database that can remind you when a sweep is dude, we also have special logins for property managers to help manage the properties and booing directly with the tenants, to help remove anything headache around managing properties. we often know the history of the property and work carried out on the fireplace.